Head of IT VMO

Location Dubai
Job type: Permanent
Job ref: 32514
Published: 4 days ago

Job Overview

We are seeking a seasoned professional to lead our client’s Vendor Management Office (VMO) within their IT department. The Head of IT VMO will be responsible for overseeing all IT vendor-related activities during an ERP Transformation Program to ensure the successful deployment of business and technology transformations, aligning vendor activities with the Group’s business goals and ensuring delivery of high-quality services and products.

Key Responsibilities

Vendor Strategy and Management
  • Deep understanding of vendor management strategy for business and technology transformations

  • Develop and execute a comprehensive vendor management strategy aligned with the organization’s IT and business objectives

  • Establishing policies, procedures, and best practices for vendor selection, contract negotiation, and performance evaluation.

Enterprise Transformation Projects
  • Develop and maintain strong relationships with key vendors to ensure ongoing alignment with project objectives and organizational values, serving as the primary point of contact for vendors.

  • Ensure vendors deliver high-quality services and products that align with project timelines and budgets. 

Contract Negotiation and Administration
  • Lead negotiations for large-scale software, hardware, and consulting contracts. 

  • Manage contract lifecycle from initiation through renewal, ensuring compliance with terms and conditions. 

  • Ensure all contracts are aligned with legal, regulatory, and company policies. 

Stakeholder Collaboration
  • Outstanding collaboration and coordination skills to work closely with internal stakeholders, including IT, finance, procurement, and business units.

  • Ensure vendor activities are aligned with project needs and business objectives. 

  • Act as the primary point of contact between vendors and the organisation. 

Performance Monitoring and Reporting
  • Demonstrated capability in monitor and control of vendor performance and service delivery, defining and tracking needed KPIs

  • Conduct regular performance reviews and audits to ensure vendors meet their contractual obligations, implement corrective actions and improvement plans as needed to address performance issues.

  • Prepare and present regular reports to senior management on vendor performance, cost savings, and risk management.

Risk Management
  • Identify and mitigate risks associated with vendor relationships and contracts. 

  • Develop and implement contingency plans to address potential vendor issues. 


  • Bachelor’s degree in Information Technology, Business Administration, or a related field. A Master’s degree or relevant certifications (e.g., PMP, ITIL) is preferred. 

  • Minimum of 12 years of experience in vendor management, procurement, or a related role within a large organisation, preferably in Retail sector

  • Proven experience in negotiating and managing large-scale software, hardware, and consulting contracts. 

  • Strong history of managing complex stakeholder interests and expectations effectively

  • Proficiency in vendor management tools and software

  • Strong understanding of IT and business processes within a retail environment. 

  • Strong negotiation, communication, and interpersonal skills, with ability to manage multiple vendors and complex contracts. 

  • Outstanding written and verbal communication skills, capable of preparing and delivering detailed reports.