D365 Customer Engagement

D365 Customer Engagement

​As per Microsoft, 54% of clients have higher expectations for customer service today, compared to a few years ago.

The right customer relationship management (CRM) implementation partner and solution can help an organization to improve marketing, sales, and service engagement; drive efficiency, and enhance client experience.

Microsoft Dynamics 365 CE makes every customer engagement an intelligent one. This way, you can market smarter, sell effectively, and deliver amazing client experiences anywhere. Microsoft Dynamics 365 CE helps you build long-term client relationships that are:

  • Personalized: End-to-end, outcome-focused journeys that engage at the right time and place

  • Proactive: Determine the next best interaction with your client, based on context

  • Predictive: Analyze internal and external data to identify patterns and predict outcomes

With Microsoft Dynamics 365 CE, you reduce costs, increase profitability, automate business processes, enhance your client relationships and satisfaction, and, ultimately, deliver return on investment (ROI).

Microsoft Dynamics 365 CE applications

  1. Sales: A sales automation platform capable of managing your entire business development process end-to-end.

  2. Marketing: An integrated marketing platform for planning, executing, and analyzing your marketing campaigns.

  3. Customer service: A solution that helps professional services organizations respond faster to customer service issues by empowering employees to deliver consistent, efficient customer care.

  4. Field service: A solution that offers quick and transparent communications and tracking functionalities to keep clients connected to your field agents.

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