Customer 360

Customer 360

Customer 360 is the breadth of Salesforce technology — one integrated CRM platform to bring your company and customers together — from anywhere.

Customer 360 unites your marketing, sales, commerce, service, and IT departments with shared, easy-to-understand data on one integrated CRM platform. With a single view of your customer, your teams can create connected, personal customer experiences that build stronger relationships.

Unite all your teams around the customer. Customer 360 with Slack brings sales, service, marketing, commerce, IT, and analytics together through digital workflows that power your digital HQ.

Source: Salesforce​

Focus on your customer, grow your business.

Customers today expect more from your business. With a shared view of your customers, teams can better meet these demands. So sales close quicker. Marketing hits the mark. Service comes with more smiles. And customer loyalty drives business growth.

Customer 360 is the #1customer relationship management(CRM) platform. There’s a best-in-class app for every phase of your customer’s journey, from lead to loyalty. The more apps you add, the greater the rewards. When you also integrate all your data and add analytics into the mix, the real magic of Customer 360 takes hold.

Empower your employees.

Give everyone the tools to deliver better customer experiences. Slack helps employees connect better with each other and the apps they use every day, from anywhere. Einstein AI lets everyone work more productively, engage with empathy, and scale loyalty-building customer service. And Trailhead, our one-of-a-kind learning hub offers free, fun “trails” to help your workforce learn essential skills.

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