Radwell Calling Script

P1 · C-SUITE / VP

You're building something big.
We help you staff it fast.

Decision makers. Own P&L, programme delivery, and India expansion mandate.

🔥 Sandeep Singh Manjunath Krishnaiah Scott Vaughn Dmitriy Kim Ragi Ravi

🔥 WARM INTRO — SANDEEP SINGH (use this first)

Hi Sandeep — Murari at Lululemon suggested I reach out. My name's [Your name] from YALLO Group. I know you've recently joined Radwell — congratulations on the VP Procurement role. Murari mentioned Radwell is looking at building out an India team in Bengaluru, and that's exactly what we do — we help US-led companies build their India ISSC teams in 72 hours, not 12 weeks. We work specifically with PE-backed transformation programmes — DevOps, MLOps, QA automation, data engineering — the specialist profiles that standard job boards don't reach. Do you have 20 minutes this week to see if there's a fit? I promise it's worth your time.

Standard Cold Open

Open — 15 seconds max

Hi [First name], this is [Your name] from YALLO Group — we help companies building India shared services teams find specialist engineers in 72 hours. Am I catching you at an okay time — just need two minutes.

If no: "No problem — when's better? I'll call you then." Set a time and hang up.

Pain — name it directly

The reason I'm calling — Radwell's building a Bengaluru ISSC for DevOps, MLOps, QA, and data engineering. That's confirmed in your own job postings. The challenge most companies face at that stage is they have zero India employer brand — top Bengaluru engineers don't know you exist yet. Standard agencies send generic CVs that miss the spec. And your PE timeline doesn't have room for a 12-week hiring cycle.

Tie — connect to Radwell specifically

You're running eCommerce, AI, ERP, and CRM workstreams in parallel — and the ISSC is the operational backbone for all of them. Every week the Bengaluru team sits understaffed creates downstream pressure across every programme. We've done this exact thing for other PE-backed industrial tech companies. 72 hours from brief to two architect-vetted profiles — for DevOps, MLOps, QA automation, data engineering. We also handle EOR if your India entity isn't set up yet.

Implication — make the cost of inaction real

If the ISSC doesn't have the right engineers in place, the follow-the-sun DevOps model breaks — US team carries the load. AI and QA workstreams slip. CVC will notice. We work with companies before the problem gets that far. One wrong hire or a 3-month gap costs more than our fee.

Close — one clear ask

Would 20 minutes this week work — I'd love to understand your India timeline and the roles you're prioritising? No commitment, no pitch — just a conversation. I can also send you a short research note we've put together on the ISSC opportunity if that's more useful first.

If yes: Book it immediately, confirm by email. Send the landing page. If maybe: "Completely fine — can I send you a quick two-pager and follow up Thursday?"

📱 Voicemail (20 seconds)

Hi [Name], it's [Your name] from YALLO Group. We help companies building India shared services centers find specialist engineers — DevOps, MLOps, QA — in 72 hours. I know Radwell is building its Bengaluru ISSC, and I'd love 20 minutes to share how we've done this for similar PE-backed programmes. My number is [number]. I'll also drop you an email. Thanks.

Objection Handling

"We're not hiring in India yet."

The job postings reference the Bengaluru ISSC specifically — so it's confirmed, even if it's early stage. That's exactly when we add the most value. Before you've had to post a single Naukri job.

"We use our own HR / a preferred vendor."

Completely understand. We're not asking to replace anyone — we ask for one hard role, one time. If we deliver two architect-vetted profiles in 72 hours, you'll know if there's a fit. If not, no harm done.

"Send me an email."

Absolutely. What's the best address? And just so I tailor it — is Bengaluru the confirmed ISSC location, or is that still being scoped? [Use their answer to personalise the email.]

"We're too busy right now."

I get it — that's usually a sign the team is already stretched. Which is exactly the problem we fix. 20 minutes now saves 12 weeks of hiring pain. When's a better time — this week or next?

"We don't have an India entity set up."

That's not a blocker — we support EOR placements while the entity is being registered. Several of our clients started hiring week one with no local entity. That's part of what we help with.

"What makes you different from other recruiters?"

We're not a recruiter — we're founded by architects. Our founder was Group Chief Architect at Richemont. We brief the role, our architects screen against your stack. You get 2 profiles in 72 hours, both relevant. Not 20 CVs from a database.

P1 Priority Contacts

Name	Title	Email	Phone	Priority	Why Call
🔥 Sandeep Singh	VP Procurement	ssingh@radwell.com	+91 99007 20709	WARM INTRO	Murari intro. New to Radwell (Oct 2025). Open to vendor relationships. Ex-Regal Rexnord.
Manjunath Krishnaiah	CTO	mkrishnaiah@radwell.com	+1 609-288-9393	P1 — ISSC	Designed the ISSC. Bangalore Uni degree. Built offshore centers at Caterpillar.
Scott Vaughn	Chief Strategy Officer	svaughn@radwell.com	+1 609-288-9393	P1 — High	CSO owns geography expansion strategy. India ISSC is a strategic initiative.
Dmitriy Kim	VP Corp Strategy & CoS to CEO	dkim@radwell.com	+1 609-288-9393	P1 — High	CoS to CEO. Recently promoted. Sits at PE/board interface. India expansion is board-level.
Ragi Ravi	SVP Global Pricing & Analytics	—	No phone	P1 — High	SVP with data/analytics remit. MLOps engineers directly support her pricing AI work.
Roxanne Klein	CHRO	rklein@radwell.com	+1 609-288-9393	P1 — High	Owns people strategy. India hiring is CHRO-level initiative. New to Radwell — open to vendors.
Daniel Murphy	VP Production North America	dmurphy@radwell.com	+1 609-288-9393	P1 — Med	14.5 years at Radwell. Operational leader. Feels ISSC delivery pressure directly.

P2 · SENIOR DIRECTORS

You feel the gap.
We fill it in 72 hours.

Senior delivery leaders. Own programme outcomes. Feel specialist hiring pressure daily.

Brian Janusz Max Yegorov Kellie Stewart Thomas Foy

🛡️ Gatekeeper / PA Script

Hi — could you help me reach [Name]? My name's [Your name] from YALLO Group. [If asked what it's about:] It's regarding Radwell's Bengaluru engineering team build-out — [Name] leads a team that's directly involved. It'll take two minutes. [If they say they're busy / will take a message:] Appreciated — and what's the best direct email? I'll send a short note through first so [Name] has context before I call back.

Open

Hi [Name], it's [Your name] from YALLO Group — we work with companies building India engineering teams to find specialist DevOps, MLOps and QA engineers fast. Quick question — am I okay for two minutes?

Pain

I know Radwell's standing up a Bengaluru ISSC — and the mandate covers DevOps, MLOps, QA, and data engineering. The problem at this stage is nearly always the same: no India employer brand, specialist roles take 10–14 weeks to fill, and the PE timeline doesn't flex.

Tie

With [Name]'s remit across [their area], specialist hiring gaps create direct delivery risk — and that pressure usually lands on you first. YALLO delivers two architect-vetted profiles in 72 hours. We briefed a similar industrial automation company in 45 minutes and had four engineers in interviews within the week. Team of 12 was operational in 60 days.

Implication

Every week a DevOps or MLOps role sits open in Bengaluru means the US team absorbs that load — and that creates burnout and delivery slippage on workstreams that are already live. That's what we fix before it becomes an escalation.

Do you have 20 minutes this week — I'd just like to understand your India team scope and which roles are hardest to fill. No commitment. Or if it's easier — give me one role you're struggling with right now and I'll come back to you with two profiles in 72 hours. You judge the quality yourself.

📱 Voicemail

Hi [Name], it's [Your name] from YALLO Group. We help companies building India engineering teams find DevOps, MLOps and QA specialists in 72 hours. I know Radwell is standing up a Bengaluru ISSC — and I'd love 20 minutes to share how we've done the same for other PE-backed industrial tech companies. I'll send an email too. My number: [number]. Thanks.

Objection Handling

"That's not my decision to make."

Completely understood — who would own the India talent strategy? Is it procurement, HR, or the CTO's team? Any warm intro you could make would be hugely appreciated.

"We're early in the India planning process."

That's exactly the right time to talk. Most companies engage us 6 months before they're ready to hire — and when the green light comes, we move in 72 hours. No ramp-up needed.

"We have internal recruiters handling this."

Internal teams are great for volume hiring. Where they struggle is the specialist stuff — DevOps engineers who understand Prophet 21 integrations, MLOps engineers with industrial data context. That's our specific lane.

"I don't think we need outside help."

Fair enough. Quick question — how long has the most recent specialist role been open? If it's been more than 6 weeks, we'd find it in 72 hours. Worth a 20-minute conversation to see if we're right.

P2 Priority Contacts

Name	Title	Email	Phone	Priority	Why Call
Brian Janusz	Global Procurement Director	bjanusz@radwell.com	+1 609-288-9393	P2 — Hot	11 years at Radwell. Global procurement remit. Directly manages vendor relationships.
Max Yegorov	Sr Director, Strategy & Corp Dev	myegorov@radwell.com	+1 609-288-9393	P2 — High	3 years at Radwell. Strategy & Corporate Development — India ISSC is in his lane.
Kellie Stewart	Director Purchasing NA Production	kstewart@radwell.com	+1 609-288-9393	P2 — Med	Purchasing Director. Vendor relationship owner for production ops.
Thomas Foy	Sr. Global Director Quality	tfoy@radwell.com	+1 609-288-9393	P2 — Med	Dual role — Quality + Training. QA engineers in ISSC report to his function.

P3 · TECH DIRECTORS

Your ISSC mandate is real.
We build the team.

Jeff Rash and Rachel Ramakrishnan directly manage the ISSC collaboration per their job specs.

🎯 Jeff Rash Rachel Ramakrishnan Luke Schoenrock Tjahjono T. Adam Buckman

Open — lead with their specific role

Hi [Name], it's [Your name] from YALLO Group. I came across your role — Director of [AI/Architecture/DevOps / Data Architecture] — and it looks like you're directly building out Radwell's Bengaluru ISSC. Two minutes — does that sound right?

Pain — be specific to their domain

The challenge I see at this stage — you need Azure DevOps engineers who understand industrial eCommerce pipelines. Not generic cloud ops. And MLOps engineers who can work on inventory forecasting and pricing models — not just model deployment. That's a very narrow profile. Standard Indian staffing firms will send you generic candidates and waste your interview cycles.

Tie — anchor to their exact situation

Your job spec says the ISSC needs to be a "core hub for DevOps, MLOps, QE, and AIOps" — and you need follow-the-sun capability. That requires Bengaluru engineers who can own the overnight release cycle without hand-holding from the US team. That's precisely the profile we place. We brief to that depth — stack, domain context, seniority, communication quality — and deliver two vetted profiles in 72 hours.

Implication

If the Bengaluru team isn't standing up fast enough, you carry the US-side burden longer — and release quality and QA coverage suffers. That's an escalation risk when your AI and eCommerce programmes are already live. We've stood up teams like this in 60 days for similar PE-backed companies. Bengaluru ISSC operational, follow-the-sun running.

Can I ask — what's the most immediate role you need to fill for the ISSC right now? [Let them answer. Then:] Perfect — send me a brief and I'll come back to you with two profiles in 72 hours. Or if you'd prefer — 20 minutes on a call and we'll spec it together.

Key: Getting them to name the role is the micro-commitment. Once they say "DevOps" or "MLOps", they're in the conversation.

📱 Voicemail — Jeff Rash / Rachel Ramakrishnan

Hi [Jeff/Rachel], it's [Your name] from YALLO Group. I know you're building the Bengaluru ISSC at Radwell — and we specialise in exactly that: DevOps, MLOps, QA automation engineers for US-led India shared services centres. We place in 72 hours. I'd love 20 minutes — my number is [number] and I'll email too. Thanks.

Objection Handling

"We're still planning the India team."

Perfect timing. The worst time to find us is when you're already behind. Tell me what roles you're thinking about and I'll scope out availability in Bengaluru now — no commitment.

"What do you know about our tech stack?"

Azure-first, Prophet 21 + NetSuite ERP, Salesforce Sales/Service/Agentforce, custom .NET eCommerce, MLOps on Azure ML with LangChain and RAG pipelines. We did our homework. Want to test us on something specific?

"We're using Naukri / LinkedIn for India hiring."

Those platforms work for volume. For DevOps engineers with Azure + industrial eCommerce context, or MLOps engineers who understand supply chain data — you'll get 200 applications and 0 right ones. That's the problem we solve.

"How are you different from TCS or Infosys staffing?"

TCS and Infosys provide large teams on managed contracts. We place individual specialist engineers — senior, embedded, working in your ISSC. Our founder is a former Group Chief Architect at Richemont. We screen the way an architect would, not a recruiter.

P3 Priority Contacts

Name	Title	Email	Phone	Priority	Why Call
🎯 Jeff Rash	Dir AI, Architecture & DevOps	jrash@radwell.com	+1 609-288-9393	P3 — ISSC	Job spec explicitly mentions managing Bengaluru ISSC. Directly needs DevOps/MLOps/QA engineers.
Rachel Ramakrishnan	Dir Data Architecture & Analytics	—	+1 800-934-6489	P3 — ISSC	Madurai Kamaraj Uni educated. Data engineering team will be partially India-based.
Luke Schoenrock	Director Digital Analytics	lschoenrock@radwell.com	+1 609-288-9393	P3 — High	6 months in role. Digital analytics team needs data engineers. India talent relevant.
Tjahjono Tjokrohadinata	Director of eCommerce	ttjokrohadinata@radwell.com	+1 609-288-9393	P3 — High	8 years at Radwell. eCommerce director — .NET/React developers in ISSC support his platform.
Adam Buckman	Dir Program Mgmt, Sales Tech	abuckman@radwell.com	+1 609-288-9393	P3 — Med	Salesforce programme management. Salesforce developers in ISSC will report into his org.
Randy Bracy	Director of Engineering NJ	rbracy@radwell.com	+1 609-288-9393	P3 — Med	Engineering director, 15 years at Radwell. Understands the specialist gap deeply.

P4 · TA / HR TEAM

We make you look great.
Not replace you.

TA team handles hiring. ISSC is new territory — no India hiring playbook yet. We're overlay capacity.

Ashley Bennett Francesca Brice Jared Gabrysz Nicholas Markel Luke Wagner

Open — position as an enabler, not a threat

Hi [Name], it's [Your name] from YALLO Group. We work as a specialist overlay for TA teams building India engineering benches — specifically DevOps, MLOps, QA automation. Two minutes?

Pain — be honest about the challenge they face

With Radwell building a Bengaluru ISSC, your team is suddenly being asked to hire in a market you haven't operated in before — no India employer brand on Naukri, no local hiring playbook, no sense of Bengaluru salary benchmarks for senior DevOps or MLOps engineers. That's not a TA failure — it's a new market problem.

Tie — make it about their success

We act as an overlay for your team — we don't take your general roles. We take the hard ones: Azure DevOps engineers with industrial eCommerce context. MLOps engineers who understand supply chain data. QA automation architects familiar with .NET stacks. You post the job, we fill it. Your team looks like it has an India network on day one.

Implication

If the ISSC launches without the right engineers in place, the pressure lands on TA. CVC will ask why the Bengaluru headcount is behind plan. We reduce that risk — not add to it. We've stood up India teams for other PE-backed companies in under 60 days.

Can I ask — has the India ISSC hiring mandate landed on your team yet, or is it still being scoped? [Let them answer. Then:] Either way — 20 minutes with your hiring lead and we can map which roles we'd take on as overlay. No commitment. If we can't fill it faster than you can, we'll say so.

📱 Voicemail

Hi [Name], it's [Your name] from YALLO Group. We work with TA teams building India engineering benches as specialist overlay — DevOps, MLOps, QA automation. I know Radwell is standing up a Bengaluru ISSC and I'd love 20 minutes to show how we've supported TA teams in the same situation. My number is [number]. I'll email too. Thanks.

Objection Handling

"We're not using external agencies."

Completely understand the policy. We're not a traditional agency — we work as a specialist overlay for hard-to-fill roles that internal TA typically can't reach. Is there someone I could speak with about the India hiring strategy specifically?

"We have a preferred vendor list."

Is the India ISSC hiring covered by that list? If not, we'd love to be considered for the India specialist track — it's a new market that typically needs a different type of vendor than your existing panel.

"How much do you charge?"

Success-fee model for permanent — no placement, no fee. Contract is daily rate + transparent margin. We'll share the full structure in a 20-minute call. No lock-in.

"We'd need legal / procurement sign-off."

Of course. Who should I connect with on the procurement side? Sandeep Singh is VP Procurement — would he be the right intro? Happy to make it easy for you.

P4 Priority Contacts

Name	Title	Email	Phone	Priority	Why Call
Ashley Bennett	Talent Acquisition Supervisor	—	No phone	P4 — Hot	TA supervisor. Will own India hiring mandate when it lands. No phone — email first.
Francesca Brice	International HR Director	fbrice@radwell.com	+1 609-288-9393	P4 — Hot	International HR Director. India is international. She owns global people strategy for ISSC.
Jared Gabrysz	Talent Acquisition Specialist	jgabrysz@radwell.com	+1 609-288-9393	P4 — High	Active TA specialist. Day-to-day hiring. Will feel the India brief pressure first.
Nicholas Markel	Talent Acquisition Specialist	nmarkel@radwell.com	+1 609-288-9393	P4 — High	Active TA specialist. India ISSC roles will land on his desk.
Luke Wagner	Talent Acquisition Coordinator	lwagner@radwell.com	+1 609-288-9393	P4 — Med	TA coordinator. Useful as a referral into the TA team lead.
Barbara Dimaggio	Director of Human Resources	bdimaggio@radwell.com	+1 609-288-9393	P4 — Med	HR Director. Owns people ops. India hiring is an HR-level initiative.

P5 · TECH ICs / REFERRERS

You know who to connect us with.
That's the ask.

Individual contributors in the tech stack. Use for warm referrals up the chain. Shorter script — lower stakes.

Greg Luo (Sr Data Eng) Usha Rani (Salesforce) Dara S. (DevOps) Syed Ahmed (IT PM) Lisa Zoda (IT QA Mgr)

Open — be direct and short

Hi [Name], it's [Your name] from YALLO Group — we work with companies building India engineering teams. Quick question — is there someone on your side who owns the Bengaluru ISSC hiring?

P + T

Pain + Tie — brief, peer-to-peer

We specialise in placing [their domain] engineers in India — DevOps/Data/Salesforce engineers with industrial tech context. Specifically for Bengaluru ISСCs. We've done this for similar PE-backed companies in 60 days. I know Radwell's ISSC is coming — and whoever's hiring for it is going to need specialist talent fast.

Close — ask for the referral

Who's the best person for me to speak with about this? Even a name and a "you didn't hear it from me" intro would be hugely appreciated. [If they give a name:] That's brilliant, thank you — can I use your name when I reach out?

P5 Key Contacts (Referral Value)

Name	Title	Email	Domain	Referral Target
Greg Luo	Senior Data Engineer	gluo@radwell.com	Data Engineering	Rachel Ramakrishnan / CTO office
Usha Rani	Salesforce Developer/Admin	—	Salesforce	Adam Buckman (Salesforce PM Director)
Dara S.	DevOps Engineer	—	DevOps	Jeff Rash — DevOps lead
Syed Ahmed	IT Program Manager	sahmed@radwell.com	IT / Programme	CTO office / Manjunath Krishnaiah
Lisa Zoda	IT QA Manager	lzoda@radwell.com	QA / Testing	Jeff Rash / TA team for QA automation roles
Janie Alekperov	Sr QA Analyst	jalekperov@radwell.com	QA / Testing	QA team chain — Jeff Rash / Thomas Foy

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