Job Title: Loyalty Product Owner
Job Type: Contract (6 Months +)
Location: Dubai
Start Date: ASAP
Job Description:-
About the role
We’re looking for an experienced Loyalty Product Owner to take ownership of an established loyalty platform and drive it from initial launch to a fully mature, enterprise-grade solution. This is a hands-on role for someone who has genuinely run loyalty programmes end-to-end — not just managed a backlog for one.
Key responsibilities
- Own the product backlog, roadmap and prioritisation of outstanding features, enhancements and fixes.
- Review the current platform to identify functional gaps and optimisation opportunities, and define the path from initial launch to full maturity.
- Translate business requirements into clear, deliverable user stories in close collaboration with Loyalty, Operations, Technology, Data and third-party vendor teams.
- Act as the primary product decision-maker for loyalty programme features, balancing business priorities against technical feasibility.
- Ensure loyalty business rules, member journeys and reward logic are correctly specified, tested and delivered.
What you'll bring
- Deep, hands-on loyalty programme experience — points, tiers, rewards, offers, member journeys and loyalty business rules.
- Proven experience delivering enterprise loyalty platforms and integrations across digital, app, eCommerce and in-store environments.
- Strong stakeholder management skills, with the ability to work across business, technology, data and vendor teams.
- Comfortable owning a backlog and roadmap independently, with sound prioritisation judgement.
- Experience with SessionM is a strong advantage, but broad, hands-on loyalty platform experience is the key requirement.