Case Study

Reducing T&M Cost and Improving Quality for Majid Al Futtaim with YALLO

Driving Efficiency, Quality, and Vendor Consolidation Across a Complex Technology Landscape

They Faced High Support Costs, Inconsistent Talent, and Delayed Onboarding

Majid Al Futtaim (MAF), one of the Middle East’s largest and most diverse enterprises, faced mounting challenges in managing their technology support operations. With critical systems spanning SAP S/4HANA, Oracle Fusion, Hyperion, Coupa, Ariba, Azure, Salesforce, and Microsoft Dynamics 365, the organisation relied on multiple vendors to provide skilled consultants across these platforms.

However, this fragmented model resulted in:

Rising T&M costs
Inconsistent consultant quality
Significant onboarding delays
Difficulty maintaining continuity and accountability

These inefficiencies slowed down projects, impacted service quality, and made resource planning increasingly difficult. MAF needed a partner capable of delivering high-quality talent across all platforms while reducing cost and increasing predictability.

The Challenge

High Costs, Low Quality, and Multi-Vendor Inefficiencies

The organisation struggled to maintain operational stability due to:

Escalating support team costs driven by vendor inconsistencies
Variable consultant quality, affecting project outcomes and system reliability
Slow onboarding cycles, delaying critical work and causing project overruns
A multi-vendor environment that lacked standardisation, governance, and unified accountability
Increasing demand for diverse technical skills across ERP, cloud, finance, procurement, and CRM systems

MAF required a single, reliable partner capable of supplying top-tier consultants across all technologies while helping reduce costs and improve delivery discipline.

Industry Context: Why HFM Is Mission-Critical for a Conglomerate Like MAF

For a diversified enterprise managing operations across multiple geographies and business verticals, accurate and timely financial consolidation is non-negotiable. HFM plays a central role in enabling:

Group-wide financial reporting and statutory compliance
Consolidation across dozens of complex entities and ownership structures
Standardised reporting across business units
Accelerated close cycles, supporting timely executive decisions

Any delays or inaccuracies in implementing HFM can directly impact monthly closes, board-level reporting, audit readiness, and enterprise-wide financial governance. This level of dependency made stabilising the programme a critical priority for MAF.

How YALLO Helped

A Comprehensive Talent Solution with a Unified Vendor Model

YALLO stepped in as a strategic partner, delivering a holistic solution designed to streamline talent operations across the entire technology ecosystem.

1. A Single Vendor Covering All Technical Platforms

YALLO became the only partner capable of supplying talent across Oracle, SAP, Hyperion, Azure, Salesforce, and other key systems—eliminating the need for multiple vendors and reducing administrative burden.

2. Robust Project-Aligned Delivery Teams

MAF benefited from teams of consultants aligned specifically to their project and operational needs, ensuring continuity, accountability, and consistent quality.

3. Hybrid Delivery Model (Remote + Onsite)

A flexible mix of onsite and remote consultants optimised both cost and availability, ensuring support coverage without unnecessary T&M spend.

4. Higher Quality, Lower Cost

Through rigorous vetting, domain expertise, and efficient delivery structures, YALLO significantly improved consultant quality while reducing overall support costs.

5. Predictable, Scalable Talent Supply

YALLO’s Talent Network ensured that MAF always had access to the right resources at the right time—minimising delays and accelerating onboarding.

This unified model improved operational efficiency and provided transparency, consistency, and control across all technology functions.

The Result

Preferred Vendor Status and Ongoing Expansion

YALLO’s model delivered measurable and lasting improvements:

Reduced T&M support costs across multiple technology areas
Consistently high consultant performance and reliability
Faster onboarding and improved delivery predictability
Streamlined vendor management with one trusted partner

MAF recognised the significant value generated and appointed YALLO as one of their preferred T&M vendors for technology talent solutions.
The partnership continues to expand, driven by ongoing successful implementations and consistently high-quality support.

Let YALLO Solve Your Talent Challenges

Struggling with complex IT needs? Partner with YALLO for tailored solutions that reduce costs, improve quality, and deliver results. Book an appointment today to discuss how we can help your business thrive.